posted: Friday, Jan 28 5:36am

I travel agent, Dianne Tuttle of Academy Cruises and Tours, over the internet who was soliciting for guest speakers for seminars on cruise ships. She talked a good story and her websites displayed all the expected credentials for her agency at 570 Higuera Street in San Luis Obispo, California. We talked about conducting four seminars but then settled on two. She requested I provide $1,000 deposit for when it became time to book the two seminars with the cruise lines. We were going to reserve a block of 25 cabins on each of the two ships. According to the Tuttle, the cruise line would require a $500 deposit to hold the 25 cabins at the time of the reservation. Tuttle uploaded the information on her website and I did the same. I also put feelers out to determine if there was an interest in the programs and cruises. There was none so I contacted Tuttle on October 15, 2010 and told her the seminars were cancelled, to not book the cabins, and to refund the $1,000. On October 18th Tuttle acknowledged my request to cancel all plans. Tuttle informed me she had preceded, by reserving the cabins, she sent the deposits to the cruise lines (Carnival), and continued to market the events, cruises, and our collaborative ventures through her website even though all plans had been cancelled. She still has not refunded the $1,000. Now, to compound the problem, I had also made reservations for a personal cruise, in which I would be traveling with others, through this same travel agent. This time Tuttle said the cruise line required an $800 deposit within 30 days of making the reservation so I sent her $800. After all the other facts were coming to light, I decided to contact the cruise line, Costa, to see what was going on with my reservation. I was informed that the reservation had already been made and cancelled two times and that only a $200 deposit had been provided, not the $800 Tuttle had said, in writing, was required. I checked with one of my travel companions and she called Costa regarding her reservation and found that all was in order and as it should be. She was also informed that my reservation had now been made and cancelled three times. A few days later I got an email from Tuttle telling me my reservation was cancelled and the money refunded. I have never received any refund. I checked with Costa and my reservation was cancelled, after it had been made and cancelled a total of four times. The deposit had been refunded to the travel agent. Consequently, I started contacting the alphabet agencies and organizations that Tuttle claimed to be associated and affiliated. Complaints have been filed with the Better Business Bureau, IC3, and California OAG, on Complaints.com, ASTA.org, IATAN, CLIA, California Department of Consumer Affairs, Florida OAG, and many others. ASTA reported that Dianne Tuttle, nor Academy Cruises & Travel, are and have never been affiliated with ASTA and they planned to pursue the matter. The Internet Crime Complaint Center (IC3) was established as a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C) to serve as a means to receive Internet related criminal complaints and to further research, develop, and refer the criminal complaints to federal, state, local, or international law enforcement and/or regulatory agencies for any investigation they deem to be appropriate. In this case, Tuttle falsely represented affiliations and associations, advertised and promoted events that did not exist, on her websites; and she received, used and kept the money in which she was and is not entitled.

posted: Friday, Jan 28 5:35am

I travel agent, Dianne Tuttle of Academy Cruises and Tours, over the internet who was soliciting for guest speakers for seminars on cruise ships. She talked a good story and her websites displayed all the expected credentials for her agency at 570 Higuera Street in San Luis Obispo, California. We talked about conducting four seminars but then settled on two. She requested I provide $1,000 deposit for when it became time to book the two seminars with the cruise lines. We were going to reserve a block of 25 cabins on each of the two ships. According to the Tuttle, the cruise line would require a $500 deposit to hold the 25 cabins at the time of the reservation. Tuttle uploaded the information on her website and I did the same. I also put feelers out to determine if there was an interest in the programs and cruises. There was none so I contacted Tuttle on October 15, 2010 and told her the seminars were cancelled, to not book the cabins, and to refund the $1,000. On October 18th Tuttle acknowledged my request to cancel all plans. Tuttle informed me she had preceded, by reserving the cabins, she sent the deposits to the cruise lines (Carnival), and continued to market the events, cruises, and our collaborative ventures through her website even though all plans had been cancelled. She still has not refunded the $1,000. Now, to compound the problem, I had also made reservations for a personal cruise, in which I would be traveling with others, through this same travel agent. This time Tuttle said the cruise line required an $800 deposit within 30 days of making the reservation so I sent her $800. After all the other facts were coming to light, I decided to contact the cruise line, Costa, to see what was going on with my reservation. I was informed that the reservation had already been made and cancelled two times and that only a $200 deposit had been provided, not the $800 Tuttle had said, in writing, was required. I checked with one of my travel companions and she called Costa regarding her reservation and found that all was in order and as it should be. She was also informed that my reservation had now been made and cancelled three times. A few days later I got an email from Tuttle telling me my reservation was cancelled and the money refunded. I have never received any refund. I checked with Costa and my reservation was cancelled, after it had been made and cancelled a total of four times. The deposit had been refunded to the travel agent. Consequently, I started contacting the alphabet agencies and organizations that Tuttle claimed to be associated and affiliated. Complaints have been filed with the Better Business Bureau, IC3, and California OAG, on Complaints.com, ASTA.org, IATAN, CLIA, California Department of Consumer Affairs, Florida OAG, and many others. ASTA reported that Dianne Tuttle, nor Academy Cruises & Travel, are and have never been affiliated with ASTA and they planned to pursue the matter. The Internet Crime Complaint Center (IC3) was established as a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C) to serve as a means to receive Internet related criminal complaints and to further research, develop, and refer the criminal complaints to federal, state, local, or international law enforcement and/or regulatory agencies for any investigation they deem to be appropriate. In this case, Tuttle falsely represented affiliations and associations, advertised and promoted events that did not exist, on her websites; and she received, used and kept the money in which she was and is not entitled